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FREQUENTLY
ASKED QUESTIONS (FAQ'S)
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Here you will find answers to many of the questions we hear most often:
1. When should we contact a Home Health Care agency?
You can call us at any time. The earlier the better. Unlike almost any other care provider, we always try to visit our clients and asses their needs before we start providing care.
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2. Is there a charge for the initial assessment?
The assessment is performed by one of our Supervisors. She meets with the client and usually the family. When appropriate, our nurse will also meet or contact the hospital team, the Doctor, etc. to discuss care requirement and objectives. A thorough medication review is also performed.
If a client is returning home form the hospital, the Nurse will usually go to the home, assess it for safety and accessibility, and where necessary make recommendations for changes intended to help make the return home as comfortable and safe as possible.
There is no charge for the initial assessment.
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3. Do you see people in the hospital, retirement, and assisted living complexes, as well as in their own homes?
Yes. We often find that families want, or need supplemental care.
Hospitals, much as they may like to, often are not able to provide the level of care our clients are comfortable with. We work with the hospital staff to ensure that our clients receive the level and quality of care they expect, and are entitled to.
Retirement homes and assisted living complexes are not usually equipped to care for clients who need significant levels of care. We help by providing the care required, which enables clients to remain in a setting they are comfortable with. We often care for clients 24 hours per day in those settings.
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4. What happens if we end up needing less care than we thought we would?
For clients returning home from the hospital, we often start off providing anywhere from 8 hours to 24 hours of care (depending on the situation). Once everyone is settled and a routine has been established it's not unusual for us to actually recommend a reduction in hours of care.
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5. What happens if we end up needing more?
Client's care needs often change during the time we are with them. Some of our clients are with us for a very short period of time, usually to help them recuperate after a fall, surgery or an illness. We also have a lot of long term clients who have been with us for a number of years. Making sure the appropriate amount of care is provided as their needs change, is part of our responsibility. We have often started a job using as few as 4 hours per day and gradually increased that job to 24 hours per day as needed.
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6. Is there a minimum number of hours you'll arrange care for?
No. We have no minimums. We provide care up to 24 hours a day, 7 days a week.
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7. How many hours of care do clients typically need?
Everyone is different. Some clients only require 4 hours every other day for a few weeks, others need care 24 hours a day 7 days a week.
It depends on a number of factors: the client's health, the client's level of activity and expectations, family support available and, if they're not at home, the environment (nursing home, hospital, or assisted living complex and what kind of care they are able to provide).
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8. How old are your clients?
Our clients range from their early 60s right up to just over 100 years old. Most of our clients are in their 80s and 90s. However, we are a total family care facility. We have taken care of
young adults as well.
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9.
What do you mean you have a "personal approach to providing care"?
We believe a personal hands-on approach helps people feel comfortable accepting caregivers into
their homes. Our one-on-one interviews in their own surroundings gives our clients
the opportunity to know us and ask questions about our agency and our personnel. We guarantee our clients that we listen and respond to their concerns so they have the peace of mind to remain comfortable in their own homes.
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GUARDIAN FAMILY CARE
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